I.T. Help Desk

Information Technology Computer Help Desk The Help Desk is your first stop when seeking Help, Information, or Resources from I.T.

Contacting Us. The I.T. Help Desk phone number is (860) 687-6532 [ x6532 on campus]
This page's URL is http://it.loomis.org/helpdesk/

"HelpDesk" conference, or

What information we need in order to help.

Name

Location, room number

Phone number

Type and model of computer

If school-owned, its LC ID Number ( Ex: LC2561 )

The problem; as detailed a description as you can give us.

Conditions: If the problem only occurs when printing from MS Word, but not when printing from FirstClass, we need to know that.

If a boarding student, you must grant us permission to enter your dorm room if you are not there when a technician is dispatched to look at the computer.

Please be aware that repairs and training are prioritized by the Help Desk and I.T. personnel. (Please do not expect same-day assistance unless you are informed it will occur.) Most issues are handled within a couple of business days.


I.T. Help Desk Contacting us What to tell us How it works - New Students! Computer Recommendations Computer Help Acceptable Use Policy Our Network, Our Home Technology Resources How LC helps SETI Mission Statement Meet I.T.	Home : Help Desk : Main Revised 8/27/01 Information Technology Computer Help Desk The Help Desk is your first stop when seeking Help, Information, or Resources from I.T. Contacting Us. The I.T. Help Desk phone number is (860) 687-6532 [ x6532 on campus] This page's URL is http://it.loomis.org/helpdesk/ "HelpDesk" conference, or What information we need in order to help. Name Location, room number Phone number Type and model of computer If school-owned, its LC ID Number ( Ex: LC2561 ) The problem; as detailed a description as you can give us. Conditions: If the problem only occurs when printing from MS Word, but not when printing from FirstClass, we need to know that. If a boarding student, you must grant us permission to enter your dorm room if you are not there when a technician is dispatched to look at the computer. Please be aware that repairs and training are prioritized by the Help Desk and I.T. personnel. (Please do not expect same-day assistance unless you are informed it will occur.) Most issues are handled within a couple of business days.